Enter your details to make your claim

We will process your personal data to administer your Money Back Guarantee request. For further information on how we process your personal data, please read the dedicated Money Back Guarantee Privacy Notice

Full name

Contact number

Address (Type a part of address or postcode to begin)

Price paid (£)

Proof of purchase (JPG under 10MB) Upload proof of purchase

Which flavour did you purchase?

How many times did you try the flavour?

How important is the flavour when picking a product?

How appealing did you find the flavour?

Have you purchased any other Nicorette products in the past?

Terms & Conditions

Offer applies to UK residents (excluding IOM, Channel Islands & Northern Ireland) who are 18 years or over, except employees and their families of Kenvue UK Limited, subsidiary companies, their agencies and anyone professionally connected with this Promotion.
Valid only on 1x Nicorette QuickMist Mint duo, 1 x Nicorette QuickMist Berry duo, 1 x Nicorette QuickMist Mint single or x 1 Nicorette QuickMist Berry single products purchased between 00:01 BST on 28/05/25 and 23:59 BST on 05/08/25 promotional period at Tesco (in stores or online).
Please check online or in-store for product availability.
Use the product as directed on pack.
If not satisfied with the flavour, you may make a claim for a full refund of the price you paid for the qualifying product, up to a maximum of £31.00. To do so, access the money back guarantee claim form at www.nicorettemoneyback.co.uk a minimum of 14 days after purchase and provide details as required (your name, email address, postal address, name of product purchased, and your preferred method of refund (BACS or PayPal)) and complete a short questionnaire. If you request payment by BACS, you will need to provide your bank account details (which must be in the name of the participant). You must upload your proof of purchase (itemised store or online receipt) showing that you purchased the qualifying Product, the price you paid for it, the branch of the retailer you bought it from and the date of the purchase within the Promotional Period. You may redact any purchases except the relevant qualifying Product (but you must not alter the qualifying Product, the price, the branch (if purchased instore), the date or the time). Receipt must be uploaded in .jpeg format up to a maximum size of 10MB.
The Product must be purchased during the Promotional Period and claims must be received by 23:59 on 07/09/25. Any claims submitted after this date are not valid and will not be processed.
Claims cannot be made via any retailer or in store.
Internet access required.
Itemised till receipt or online receipt required. Receipt must be dated within the Promotional Period, show purchase of the qualifying Product, price paid and retailer branch, if purchased instore.
Any receipt which is altered or tampered, beyond removal of unrelated purchases, will be deemed invalid. Receipts must not be altered or tampered with. Any receipts that have been altered or tampered with will be deemed invalid. Receipts that are created or modified using artificial intelligence (AI), or any photo editing tools will not be accepted. The Promoter and its agencies reserve the right to reject any receipt that they believe, at their sole discretion, has been created, amended or otherwise not in its original form.
One claim per household. Only one claim per original itemised receipt. For the avoidance of doubt, an original itemised receipt showing purchase of more than one Product can only be used for one claim.
Bulk claims made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible claims, by or via third parties or syndicates, claims by macros or other automated means (including systems which can be programmed to enter), and claims which do not satisfy the requirements of these Terms and Conditions in full will be invalidated.
Each claim submitted via the online webform will be notified via the email address provided if the claim is successful/unsuccessful within 14 days of claim submission. The Promoter reserves the right to ask for additional identification of participant if the Promoter reasonably thinks the participant is trying to claim more than one refund. A valid claim will entitle the participant to a full refund of the price paid for the qualifying Product purchased, up to a maximum purchase value of £31.00 for UK.
If you request payment by BACS, the refund will be transferred within 28 days from receipt of confirmation of payment method into your nominated bank account (which must be in the name of the participant).
If you request payment by PayPal, the refund will appear within your PayPal account within 28 days from receipt of confirmation of payment method. If you do not have a PayPal account, you will receive an email from PayPal inviting you to set one up.
All participants submitting unsuccessful claims, including but not limited to any illegible, damaged, invalid, misdirected or incomplete claims, will be deemed invalid. However, the participant will be given the option to resubmit the claim (one time only) with correct details which must be submitted within a further 5 days from the date of the email stating the claim was not successful.
Your statutory rights are not affected.
The Promoter’s decision is final and the Promoter will not enter into correspondence on any invalid claim.
In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
The Promoter reserves the right to verify all applications and to refuse to award claims where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s requirements.
All instructions form part of the terms and conditions.
The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose unless we have your consent. You acknowledge that the Promoter may pass such information to its third-party agencies, Multiply UK Ltd and VCG The PromoRisk People Ltd whose privacy policies are here: https://www.multiplyagency.com/privacy-policy; https://www.vcgpromorisk.com/en/privacy-policy/, solely for the purposes of administering the promotion. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Visit https://www.nicorette.co.uk/useful-information/privacy-policy for the Promoter’s Privacy Policy. Data will be stored for three months after the end of the Promotional Period before deletion. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to consumer-gb@kenvue.com. By participating in the promotion, you agree to the use of your personal data as described here. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
These terms and conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

Promoter: Kenvue UK Ltd, 50-100 Holmers Farm Way, High Wycombe, HP12 4DP. Please do not send claims to this address.

Privacy Notice

Introduction

Welcome to Nicorette Money-Back Guarantee Campaign Privacy Notice. At Nicorette, we are committed to protecting your Personal Data. This Privacy Notice explains how we will process your personal data in relation to our Money-Back Guarantee Campaign (“Campaign”) when you participate through www.nicorettemoneyback.co.uk

This notice is separate from Nicorette’s main Privacy Policy. For more information about how Nicorette processes personal data more generally, please refer to the main Privacy Policy available at Nicorette Privacy Policy | NICORETTE®

Contact detail

Kenvue Ltd, with offices at 50-100 Holmers Farm Way, High Wycombe, HP12 4EG is the controller responsible for processing your personal data under the UKGeneral Data Protection Regulation (UK GDPR) and Data Protection Act 2018. If you have any questions about this Privacy Notice or how we process your personal data, you can contact our Data Protection Officer (DPO) and the EMEA DPO Team at emeaprivacy@kenvue.com

How Will Your Data Be Used and Sources?

We collect personal data directly from you when you participate in Campaign (e.g. submitting a refund request), from your interactions with our website and from third parties involved in payment processing or purchase verification (e.g. retailer or our payment service providers).

The table below outlines the purposes for processing your data, the type of personal data we will process and the legal basis for processing your personal data under data protection laws.

Purpose	Type of personal data	Legal Basis
Processing refund claims for Money-Back Guarantee Campaign	Name, email address, phone number and postal address, purchase receipt, payment details.	Contractual Obligation (processing refund requests)
Verifying your purchase and eligibility for refund	Name, purchase receipt, product details	Legitimate Interest (Fraud prevention)
Responding to your inquiries regarding the Campaign	Name, email address, phone number and postal address,	Legitimate Interest (customer support)
Managing and improving our products and Campaigns	Purchase and refund data, feedback	Legitimate Interest (business improvement)
Compliance with legal and regulatory requirements, including financial record -keeping	Purchase and refund data, payment details	Legal Obligation
To establish, exercise or defend legal claims	Any relevant personal data collected	Legitimate Interest (protecting our legal rights); and for special category data, (Article 9 (2)(f))

With whom we share your personal data

For the purpose outlined above, your personal data may be shared with

Third-Party Agency – if they are managing refund processing on our behalf. For this promotion, our partners are Multiply UK Limited https://www.multiplyagency.com/privacy-policy and VCG The PromoRisk People Ltd https://www.vcgpromorisk.com/en/privacy-policy/
Payment Providers – BACs or PayPal.
Retail Partners – Only if required for verification of purchases
Regulatory Authorities – if required by law for auditing or compliance

International Transfers

We do not transfer your data outside the UK.

If, in the future, an international transfer is required, we will ensure appropriate safeguards are in place, For example:

Transfer your Personal Data to countries recognised by the UK as providing adequate data protection, please see list here
Transfer your Personal Data after implementing other appropriate safeguards such as by contractually ensuring that the recipient is bound by the UK International Data Transfer Agreement or the UK Addendum to the EU's Standard Contractual Clauses.

A copy of these adequate measures can be obtained by contacting Kenvue using the contact information below. A list of our affiliates is available to show which countries we may transfer your personal data, please click Kenvue Affiliates.

Retention of your personal data

Personal data collected for the purpose of administering promotions will be retained for up to three months after the end of the promotional period, after which it will be securely deleted unless a longer retention period is required by law or necessary to resolve disputes or protect our legal rights.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data from authorised access, loss or misuse. These include:

Encryption of payment details where applicable
Access Controls to restrict data access
Regular security audit of our system and those of our third-party partners.

Your Rights

You have various rights regarding your data, as detailed in the table below:

Your rights	Description
The right to object to the processing of your Personal Data	You have the right to object at any time if we process your personal data based on our legitimate interests or those of third parties, unless we can demonstrate that there are compelling reasons to continue or that the processing is necessary for legal action. We will then no longer use your data for this purpose.
The right to be informed	You have the right to know if and how we process your Personal Data, as detailed in this Privacy Notice.
The right of access	You can request access to and a copy of your Personal Data we have unless legal exceptions and exemptions apply.
The right to rectification (correct)	You can ask us to complete or correct any incomplete or incorrect Personal Data.
The right to Erasure (also known as the “right to be forgotten”)	You have the right to ask us to delete your Personal Data. This is not an absolute right and only applies in certain circumstances, for example, we cannot delete if there is a legal or regulatory obligation on us to keep it.
The right to restrict the processing	You may request that we stop processing your data in certain circumstances.
The right to data portability	You can request your Personal Data in a machine-readable format, only when processing is based on your consent or contract and is carried out by automated means.
The right to withdraw consent	If you gave consent for processing your Personal Data, you can withdraw it anytime in a manner which is as easy as when you gave that consent. Withdrawing consent will not affect the lawfulness of past processing, and we will inform you if we can no longer provide you with your chosen service.

We will keep a record of your requests. We may charge a reasonable fee or refuse requests that are manifestly unfounded, vexatious or excessive. If you make a request, we will need to confirm your identity and may ask for additional information to help us with your request. We have up to one month to respond to your request after verifying your identity. If your identity cannot be verified, we cannot process your request. You can exercise your rights by emailing consumer-gb@kenvue.com. Please note that for a complex request, timelines may extend up to two months. In such case you will be promptly informed accordingly.

How to Lodge a complaint

If you have any questions, concerns or complaints about this Privacy Notice, please contact consumer-gb@kenvue.com

In the UK you may also lodge a complaint with the Information Commissioner’s Office, the UK’s Data Protection Authority at Make a complaint | ICO

You may also lodge a complaint with a data protection authority where: you reside, you work or the matter you are complaining about took place

This Privacy Notice was last updated

01 May 2025